Complaining about Employment Law Services (ELS) LTD

How to complain

If you have contacted us and are unhappy with the way we have dealt with you, we want to know. We want to put things right, and we always welcome suggestions to help us improve our services.

If you cannot resolve the problem with the person you have been dealing with, ask them for the name of their manager (letters from us will also give this information). You can then ask to speak, or if you prefer, write to them. They will certainly investigate your complaint and tell you what they are going to do about it. Most complaints are settled in this way, very often immediately, If this is not the case, we always aim to respond within ten working days.

If you are still not satisfied, you can write to the Managing Director of Employment Law Services (ELS)

Gary H Sutherland
Managing Director
Employment Law Services (ELS) LTD
2nd floor, suite 5, Merlin House
20 Mossland Road
Hillington Park, Glasgow
G52 4XZ

who will see that your complaint is followed up promptly and fairly.